Save On Express Shipping Inc. TERMS AND CONDITIONS

Save On Express Shipping Inc. herein after “SOE” provides carriage of documents and parcels for the account of its client herein after the “shipper” through an international network in which SOE is a participant. The carriage is governed by the present contract.

  1. General Conditions
    1. The “shipper” accepts all Terms and Conditions stipulated at www.saveonexpress.ca and certifies that all the information supplied is correct and has been validated.
  2. If no service level is chosen on a ship order, SOE will forward shipments sent within Canada and to the United States as a “Next Day’’ service level. As for International destinations, the “Express’’ service level will be applied.
  3. The goods described in the present contract are accepted for carriage in apparent good condition unless specifically indicated on the ship order.
  4. In order to speed up carriage, SOE may substitute another carrier including a land carrier without affecting the nature and conditions of this contract.
  5. SOE does not accept in the present contract, passports, jewelry, tobacco, alcohol, art work, glass items, perishables, traveler’s checks, cash, as well as certain dangerous goods. Some items may be shipped at shipper’s risk.
  6. The “shipper” must provide all pertinent information on the contents and value of the shipment, which will be necessary for any customs authority or other authorities and will be responsible for any damage resulting from false, erroneous or contradictory statements.
  7. All duties and taxes relating to shipments will be charged to the consignee, unless prior notice is given to SOE.
  8. Delivery
    Delivery times are directly related to the carrier used and the service chosen. SOE cannot guarantee delivery time. Service failure refunds are not offered on discounted express or ground services.

III. Limitation of Liability 
1. If the carriage involves an ultimate destination or a stop in a country other than the country of departure, the liability of SOE may be submitted to the Warsaw Convention which governs and in most cases limits the liability of the carrier for loss, damage or delay to the goods unless a declared value (insurance) has been written on the contract before departure, in which case an additional amount can be charged to the “shipper”. In no circumstances will the liability of SOE exceed the liability of the actual carrier.

  1. The LIABILITY OF SOE IN CASE OF LOSS OR PHYSICAL DAMAGES TO A SHIPMENT will be limited to the maximum amount of One Hundred Canadian dollars ($100) unless additional insurance has been purchased. This limit will be applicable even in the case of fault or negligence on the part of SOE.
  2. In case of loss or physical damages to a shipment, SOE will not be liable FOR LOSS OF INCOME OR PROFIT(S) WHETHER OR NOT SOE HAD KNOWLEDGE THAT SUCH DAMAGES MIGHT BE INCURRED. SOE will not be liable for your acts or omissions, including but not limited to incorrect declaration of cargo, improper or insufficient packing, securing, marking or addressing of the shipment, or for the acts or omissions of the recipient or anyone else with an interest to the shipment. Also, SOE will not be liable if the shipper or the recipient violates any of the terms of this agreement. SOE will not be liable for damage, loss, delay, shortage, mis-delivery, non-delivery, misinformation, or failure to provide information in connection to this shipment caused by events SOE cannot control, including but not limited to acts of God, perils of the air, weather conditions, mechanical delays, acts of public enemies, war, strikes, civil commotions, or acts or omissions of public authorities (including customs and health officials) with actual or apparent authority.
  3. SOE does not extend service failure refunds if rates are discounted.
  4. SOE will be exonerated from any liability in case of delay resulting from customs procedures or any other cause beyond the control of SOE or the carrier.
  5. Claims
    In case of damages, partial loss, delay, non-delivery or other claim, the “shipper” must send a WRITTEN CLAIM to SOE within seven (7) days of the date of delivery by SOE except for domestic shipments where damages MUST be reported to SOE within 48 hours following the delivery.
  6. Right to inspect
    SOE, upon its judgment or at the request of governmental authorities, may open and inspect any shipments under its control.
  7. Responsibility for payment
    Even if the “shipper” gives SOE different payment instructions, the “shipper” will always be primarily responsible for all charges including transportation charges and all duties, customs assessments, governmental penalties and fines, taxes, legal costs, related to the shipment in case of default of payment by the consignee or third party. The “shipper” will also be responsible for any costs SOE may incur in returning the shipment or warehousing it pending disposition. Standard terms of payment are 30 days. 2% interest monthly on all overdue payments. Even if the shipper defaults on payment SOE reserves the right to invoice the consignee.

Save On Express Shipping Inc. Service Terms
Address correction $15.00 
No delivery to P.O. Boxes 
SOE does not accept C.O.D.’s 
Extra packaging (i.e bubble wrap, peanuts, etc.) $2.50 
Non Box Fee (non corrugated packaging) $10.00 
Residential Zone Delivery (Canada and USA) FedEx $3.50, Purolator $2.95
Surcharge Saturday delivery $30.00 (All Carriers)
Duties and taxes charged to the shipper (free dom) $10.00 OR 5% of the value paid in advance for the shipper 
Fuel Surcharge: All our rates are subject to a fuel surcharge. A review will be made monthly. 
See the SOE website for an updated %. 
Rebill $50.00
Extended Area Surcharge Intra-Canada shipment: Greater of $35 or $0.75 per lb (0.5 kg) International shipments: Greater of $50 or $0.75 per lb (0.5 kg) 
Repackaging A $10 fee will be charged to repack a parcel that is deemed unship-able. 
Insurance for the first $100 of value is free. Additional insurance may be purchased with us: Shipments to Canada, U.S. and International destinations: Minimum charge: $10 or $3.50 per $100.00    
Oversized parcel Length over 60 in (152 cm): $12.50 surcharge 
Maximum length: 108 in (270 cm) Length over 108 in (270 cm): $50 minimum surcharge Maximum weight: 150 lbs (68 kg) per piece : $50 minimum surcharge 
Girth: Length + (2 x width) + (2 x height) 
Parcel with 2 sides exceeding 30 in (76 cm): $12.50 surcharge. 
Girth over 130 in (330 cm): $50 surcharge. 
Maximum girth: 165 in (419 cm)
Girth over 165 in (419 cm): $50 minimum surcharge
Package Restrictions: FedEx Express packaging may be used for Express shipping only, with the exception of FedEx 10 kg and 25 kg boxes. If these boxes are used, the SOE discount will NOT apply. 
Volume weight is calculated with the following formulas: 
L x W x H (in) = Divided by 139 = Vol in Lbs 
L x W x H (cm) = Divided by 5000 = Vol in Kgs
Package Restrictions: Purolator Express packaging is to be used for Express shipping only.
Volume weight is calculated with the following formulas:L x W x H (in) = Divided by 1728 = Vol in Lbs 
L x W x H (cm) = Divided by 28316 = Vol in Kgs
Ground: multiply by 12.4
Air: multiply by 15
Special Handling
We recognize that customers often send shipments that do not conform to our regular package specifications. We are usually able to accommodate your requirements, whether it's a one-time event or a regularly occurring shipment.
As conveyor systems at our processing facilities are often not suitable for certain shipments, such as overweight/oversized pieces or non-packaged articles, we manually handle these items using specialized equipment.
Shipments that require Special Handling include:

Package Restrictions: DHL Express packaging may be used for Express shipping only.
Volume weight is calculated with the following formulas: 
L x W x H (in) = Divided by 139 = Vol in Lbs 
L x W x H (cm) = Divided by 5000 = Vol in Kgs 

Taxes: GST applicable to all shipments in Canada
PST applicable to all shipments in Quebec
HST applicable on shipments for certain provinces 
Volume Weight: The chargeable weight is either the gross or the volume weight, whichever is greater.